1. INTRODUCTION & CORPORATE STRUCTURE

Welcome to the digital ecosystem operated by KR PET EYE LLP ("Company", "we", "us", or "our"), a registered Limited Liability Partnership recognized by DPIIT (DIPP143700), holding LLPIN: ACB-0054, GSTIN: 36ABAFK4104G1ZS, and Udyam Registration: UDYAM-TS-02-0115208, with its registered office at Arunodaya Apartments, 15th Street, Himayat Nagar, Hyderabad, Telangana – 500029.

These Terms & Conditions ("Terms") govern your access to and use of all websites, mobile applications, and services operated by the Company, including:

1. PetEYE: Our flagship mobile application and platform providing digital pet health records, the PetEYE Digital Health ID, veterinary teleconsultation facilitation, and pet care commerce.
2. The Kennel Powered by PetEYE: Our verified pet adoption, community fostering, and placement network.

2. DEFINITIONS

Throughout these Terms:

• "KR PET EYE LLP" or "Company" refers to the legal entity providing the Service.
• "PetEYE" refers to the proprietary brand, mobile application, and digital services owned and operated by the Company.
• "The Kennel" refers to the pet placement and adoption network operated by the Company.
• "User", "you", and "your" refers to any individual accessing or utilizing the Service.

3. User Obligations

a. Age and eligibility requirements.

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.

b. Accurate and truthful information provided by the user.

Users are responsible for providing accurate, current, and complete information during the registration or account setup process. It is important to ensure that all information, including personal details and pet data, is truthful and up to date.

c. Prohibited activities, such as misuse, unauthorized access, or hacking.

Users are prohibited from engaging in any activities that may disrupt or misuse the app or its services. This includes but is not limited to, copyright laws or illegal or unauthorized access to other users' accounts, attempts to breach the app's security measures, hacking, introducing viruses or malicious software, or any other actions that may compromise the integrity or functionality of the app nor may you, in the use of the Service, violate any laws in your jurisdiction

d. Compliance with applicable laws and regulations.

Users must comply with all applicable laws, regulations, and guidelines related to pet ownership, pet care, data protection, privacy, and any other relevant legal requirements. Users are solely responsible for ensuring their actions and use of the app comply with these laws and regulations.

e. Responsibility for user-generated content and behaviour.

Users are solely responsible for any content they generate, upload, or share through the app, including reviews, comments, images, or any other form of user-generated content. Users agree not to upload or share any content that is unlawful, defamatory, infringing, or otherwise violates the rights of others. Users are also responsible for their behaviour while using the app and must adhere to respectful and lawful conduct when interacting with other users or service providers.

These user obligations are designed to ensure a safe and reliable environment for all users of the app. By accepting the terms and conditions and using the app, users agree to abide by these obligations and understand that any violation may result in consequences, including account suspension or termination.

f. Registration; Your Account Security

To use some aspects of the PetEYE Service, you will be required to create a username, password, and user profile. If you elect to use the PetEYE Service, you agree to provide accurate information about yourself and your pet/s and keep this information up to date. You agree not to impersonate anyone else and not to maintain more than one account (or, if PetEYE suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the PetEYE Service. You are responsible for all activity under your account. You agree to notify us promptly of any unauthorised use of your account.

g. Change of Address

The contracting party is responsible for notifying KR PET EYE LLP about any changes to its shipping or billing address, as long as the contractual transaction is not mutually fulfilled. If no notice is given, declarations shall be deemed to have been received even if they are sent to the last known address

h. Your Conduct on the PetEYE Service

When you use the PetEYE Service, you agree: 

1. To use the PetEYE Service only in a lawful manner and only for its intended purposes.
2. Not to use the PetEYE Service to arrange for the care of:

(a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, reptiles, horses or other livestock;

(b) any animal whose ownership, custody, or third-party care is prohibited under applicable law; or

(c) any animal that has a history of, or which has been trained for, aggression towards or attacks on pets or people.

3. Not to submit viruses or other malicious code to or through the PetEYE Service.
4. Not to use the PetEYE Service or engage with other users of the PetEYE Service, for purposes that violate the law.
5. Not to use the PetEYE Service to arrange for the provision and purchase of services with another user, and then complete transactions for those services outside of the PetEYE Service (except for verified breeder reservations and puppy placements explicitly designated to occur directly off-platform under our Refund & Cancellation Policy).
6. Not to use the PetEYE Service for purposes of competing with PetEYE or to promote other products or services.
7. Not to post reviews about veterinarians, service providers, or shelters that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.
8. Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.
9. Not to post “spam” or other unauthorised commercial communications.
10. To use the PetEYE Service only for your own purposes, and not to impersonate any other person.
11. Not to transfer or authorise the use of your account for the PetEYE Service by any other person, or to engage in fraudulent transactions.
12. Not to provide false information in your profile on, or registration for, the PetEYE Service, or to create multiple or duplicate accounts.
13. Not to interfere with our provision of or any other user’s use of, the PetEYE Service.
14. Not to solicit another user’s username and password for the PetEYE Service or any other sensitive personal information, including bank details.

4. Services

a. Description of the pet services offered by the app.

PetEYE offers a simplified yet essential set of pet services in its Minimum Viable Product (MVP) stage. The MVP focuses on providing basic functionalities to address the key needs of pet owners. The services included in the MVP are:

Unique ID Tag: With PetEYE, pet owners can order and customize unique identification tags for their pets. These tags are engraved with a unique code and QR scan functionality, allowing anyone who finds a lost pet to quickly access the pet's profile and contact the owner. This service helps reunite lost pets with their owners promptly, ensuring their well-being and safety.

PetEYE QR / NFC Smart Tag Location Services: PetEYE provides smart identification tags enabled with QR-scan and NFC technology. When a lost pet’s tag is scanned by a third-party finder using a smartphone, the Platform captures and transmits the finder’s GPS geolocation coordinates to the pet owner in real time, alerting the owner to their pet’s whereabouts.

Insurance Referral Services: Through the Platform, Users may access information and referral links to third-party pet insurance products. KR PET EYE LLP does not underwrite, sell, or administer insurance policies; all insurance terms, premiums, and claims are governed exclusively by licensed third-party insurance partners as set forth in Section 15.

You agree that all details provided by You during the course of availing Services on the Platform will be honest, accurate and complete. You further acknowledge and understand that misrepresentation of information or not providing all or complete details in relation to or for availing the Services may lead to inaccurate diagnosis and treatment and consequently inaccurate prescription. You agree to indemnify and hold harmless the Company and its directors, officers, and agents from and against any and all claims, proceedings, losses, penalties, liabilities, and damages arising due to or in relation to Your breach of this Clause.

b. Scope of the services and any limitations.

The Unique ID Tag service enables pet owners to order and customize identification tags with limited options available in terms of material, shape, and engraving. The focus is on providing a functional ID tag for easy identification rather than extensive customization.

The Smart Tag Location Services rely on smartphone geolocation permissions granted by third-party finders at the moment of scanning. Location accuracy depends on cellular and GPS signal availability on the scanning device and is intended as a search-assistance tool rather than an active continuous tracking device.

The Insurance Referral service facilitates access to third-party insurance information. Coverage scopes, exclusions, and claim processes are determined solely by the independent underwriting insurer.

c. Availability and maintenance of the app.

PetEYE aims to maintain the availability and functionality of the app and its services during the MVP stage. However, occasional maintenance, updates, and bug fixes may be required, which could result in temporary unavailability. Users will be informed of any planned maintenance or downtime in advance whenever possible.

d. Changes to the services and their implications.

As the app progresses beyond the MVP stage, PetEYE may introduce additional features, expand the range of services, and refine existing functionalities based on user feedback and market demands. Users should anticipate changes and updates to the services as the app evolves. Significant changes and their implications will be communicated to users, and their feedback will be considered during the development process.

Please note that as an MVP, the services provided are limited in functionality and scope compared to the future versions of the app. PetEYE appreciates users' understanding and feedback to improve and enhance the app's services.

e. Products Or Services (if applicable)

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

f. Pet Placement & Fostering (The Kennel)

The app facilitates verified shelter adoptions, community fostering, and breeder verifications under "The Kennel Powered by PetEYE". All placements, bridging trials, and commitments are strictly governed by our Refund & Cancellation Policy.

5. SMART TAG LOCATION & GEOLOCATION SERVICES

Location services operate via scan-initiated geolocation logging, relying on smartphone GPS permissions granted by the finder at the moment of scanning.

6. Pet Data Management

a. Collection and storage of pet data.

PetEYE collects and securely stores pet-related data provided by users. This data may include information such as the pet's name, breed, age, medical history, vaccination records, dietary preferences, and other relevant details. The app ensures the confidentiality and integrity of this data through appropriate security measures.

b. Consent and authorization for the collection and use of pet data.

By using PetEYE, users provide their explicit consent and authorization for the collection, storage, and use of their pet's data within the app. Users acknowledge that the provision of accurate and up-to-date information is their responsibility, and they have the necessary rights and permissions to share this data.

c. Purpose and Use of Pet Data, Including Customization of Services.

The pet data collected is primarily used to provide personalized and customized services within the app. This includes tailoring recommendations, providing relevant pet care information, suggesting compatible services, and enhancing the overall user experience. The app utilizes the collected data to offer insights, tips, and reminders based on the specific needs and characteristics of each user's pet.

d. Protection of User's Personal Information And Privacy.

PetEYE places utmost importance on protecting user privacy and personal information. The app employs industry-standard security measures and safeguards to prevent unauthorized access, loss, or misuse of pet data. User data, including pet-related information, is treated in accordance with applicable data protection laws and regulations.

e. User's Ability to Access, Modify, or Delete Pet Data.

PetEYE acknowledges the importance of user control over their pet's data. Users have the right to access, review, modify, and update their pet's information within the app. Additionally, users can delete their pet's data and associated records if they choose to discontinue using the app or no longer wish to store their pet's information.

PetEYE provides user-friendly tools and functionalities to facilitate these actions, allowing users to manage their pet's data as per their preferences. Users can access the app's settings or account management features to exercise these rights.

It is essential to note that while PetEYE takes all reasonable measures to protect user data, no method of data transmission or storage can be guaranteed to be 100% secure. Users should also ensure that they take appropriate precautions to maintain the security of their login credentials and prevent unauthorized access to their account and pet data.

7. Data Sharing and Regulatory Bodies

a. Explanation of the App’s Data Sharing with Regulatory Bodies:

Our app is dedicated to ensuring the confidentiality and security of our users’ and their pets’ information. We share user and pet information exclusively for licensing purposes with regulatory bodies. Any further sharing of information will be strictly limited to what is required by regulatory bodies or mandated by law, ensuring compliance while prioritizing data privacy.

b. Types of Data Shared and Purpose of Sharing:

The data shared primarily includes user information and pet information necessary for obtaining licenses and fulfilling regulatory requirements. This may encompass contact details, pet health records, and other relevant data. The purpose of such sharing is to comply with legal and regulatory obligations, facilitate the licensing process, and ensure the welfare of pets under our users’ care.

c.Compliance with Applicable Laws and Regulations:

We are fully committed to complying with all applicable laws and regulations concerning data sharing and privacy. Our data sharing practices are designed to meet legal standards and regulatory demands while minimizing the impact on our users’ privacy. Users will be informed of any significant changes in our data sharing practices through updates to our terms and conditions or privacy policy.

d. Measures taken to protect user privacy and data security:

We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by unauthorised individuals.

How we will use your data:

• To facilitate third-party insurance inquiries and policy referrals upon user request
• To comply with our legal obligations
• To deal with complaints
• To help prevent and detect crime (including, for example, the prevention or detection of fraud); and
• To comply with legal or regulatory obligations and assist statutory authorities in India.
• To prevent fraud
• To help develop our products, services and systems to deliver a better experience in the future; we may also process your personal data to better understand you as a customer, including to determine how best to retain your custom, and to ask you to provide feedback on the service we provide to you.

Data processing, retention schedules, and Data Principal rights under the DPDP Act, 2023 are governed by our Privacy Policy, which is incorporated herein by reference.

8. Research and Marketing

a. Use of data for research purposes, including academic or industry studies:

PetEYE may utilize anonymized and aggregated data collected from users' pet profiles for research purposes. This may involve conducting academic or industry studies to gain insights into pet behaviour, health trends, and overall pet care practices. The research aims to improve the app's services, develop new features, and contribute to the advancement of knowledge in the field of pet care.

b. Use of data for marketing purposes, such as promotional offers or targeted advertising:

Advertising: With users' consent, PetEYE may use non-sensitive, aggregated data to provide personalized marketing experiences within the app. This may include offering promotional offers, discounts, or recommendations for pet-related products and services that align with users' preferences and their pets' needs. Additionally, PetEYE may engage in targeted advertising campaigns to deliver relevant advertisements to users, based on their pet profiles and interests.

c. Opt-in and opt-out mechanisms for research and marketing activities:

PetEYE respects users' preferences regarding the use of their data for research and marketing activities. The app provides clear opt-in and opt-out mechanisms, allowing users to choose whether they want to participate in research studies or receive marketing communications. Users can adjust their preferences at any time within the app's settings or through specific opt-in/out options presented within relevant research or marketing communications.

d. Protection of user privacy and data security in research and marketing:

PetEYE maintains strict measures to protect user privacy and data security in all research and marketing activities. Personal information and sensitive data are anonymized and aggregated whenever possible to maintain individual privacy. Data is stored securely and accessed only by authorized personnel for legitimate research and marketing purposes.

PetEYE follows applicable laws and regulations regarding data protection and privacy. The app does not sell or share personal data with third parties for their direct marketing purposes without explicit user consent. PetEYE takes reasonable steps to ensure that any third parties involved in research or marketing activities adhere to the same high standards of data protection and privacy.

Users' trust and confidence in the app's commitment to privacy and data security are paramount. PetEYE maintains transparent communication with users, providing clear information on how their data is used and offering control over their preferences. Users can reach out to PetEYE's support team for any concerns or inquiries regarding the app's research and marketing practices.

e. CI/CD tools:

We may use third-party Service Providers to automate the development process of our Service.

9. Intellectual Property

a. Ownership of app content and intellectual property rights:

PetEYE acknowledges and retains ownership of all intellectual property rights associated with the app, including but not limited to its design, layout, graphics, logos, icons, and any other original content created by PetEYE or its affiliates. These intellectual property rights are protected by applicable copyright, trademark, and other intellectual property laws.

b. Restrictions on user's use of app content:

Users are granted a limited, non-exclusive, and non-transferable license to use the app and its content solely for personal and non-commercial purposes. Users must not copy, modify, distribute, transmit, display, perform, or create derivative works of the app's content without prior written consent from PetEYE. Any unauthorised use of the app's content may infringe upon intellectual property rights and is strictly prohibited.

c. Reporting of intellectual property infringement:

PetEYE respects the intellectual property rights of others and expects users to do the same. If users believe that their intellectual property rights have been infringed upon through the use of the app, they are encouraged to notify PetEYE promptly. Users should provide detailed information regarding the alleged infringement, including identification of the infringing material and supporting evidence of ownership or authorized use.

PetEYE will investigate reported intellectual property infringement claims promptly and take appropriate actions, which may include removing or disabling access to the infringing material. PetEYE may also terminate the accounts of users who repeatedly infringe upon intellectual property rights.

PetEYE recognizes the importance of protecting intellectual property and encourages users to respect the rights of others when using the app and its content. Users are also reminded that any content they submit or upload to the app should not infringe upon the intellectual property rights of third parties.

d. Intellectual Properties Related to the Services:

PetEYE shall own all intellectual property rights developed or discovered through research and development, in the course of providing Services, or derived from the provision of the Services. Such intellectual property rights shall include patents, trademarks, trade names, copyrights, patent application rights, copyright and trademark application rights, research and technical documents and materials, and other related intellectual property rights including the right to license or transfer such intellectual properties. PetEYE agrees to grant an appropriate license to the user on terms and conditions to be outlined in the agreement.

10. Limitation of Liability

a. Disclaimer of warranties and limitations of liability for app services:

PetEYE provides the app and its services on an "as is" and "as available" basis. While PetEYE strives to ensure the accuracy and reliability of the app, it does not make any warranties or representations regarding the app's functionality, reliability, or suitability for specific purposes. Users acknowledge that the use of the app is at their own risk, and PetEYE disclaims all warranties, whether expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

PetEYE shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of the app, including but not limited to damages for loss of profits, data, or other intangible losses. Users agree that PetEYE's liability, if any, arising from the use of the app shall be limited to the extent permitted by applicable laws.

b. Indemnification by the user for any damages caused:

Users agree to indemnify, defend, and hold PetEYE harmless from any claims, liabilities, damages, losses, or expenses arising out of or in connection with their use of the app, violation of the terms and conditions, or infringement of any rights of third parties.

Users acknowledge and accept that they are solely responsible for their actions and the consequences thereof while using the app. PetEYE shall not be held liable for any damages or losses resulting from the user's interactions, transactions, or engagements with other users or third-party service providers through the app.

c. Limitations on liability for third-party services or content:

PetEYE may provide access to third-party services, content, or websites through the app. Users understand and agree that PetEYE does not endorse, control, or assume any responsibility for the availability, accuracy, legality, or quality of such third-party services or content. PetEYE shall not be liable for any damages or losses incurred as a result of the user's reliance on or use of such third-party services or content.

Users are advised to review the terms and conditions and privacy policies of any third-party services or websites they access through the app. Any interactions, transactions, or engagements with third parties are solely between the user and the respective third party, and PetEYE shall not be held liable for any disputes, damages, or losses arising from such interactions.

Users need to understand that the limitations of liability mentioned in these terms and conditions apply to the maximum extent permitted by applicable laws, and some jurisdictions may not allow the exclusion or limitation of certain types of damages. In such cases, the liability of PetEYE shall be limited to the fullest extent permitted by law.

d. Limitation on Optional Tools:

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

e. Accuracy, Completeness and Timeliness OF Information:

We are not responsible if the information made available on this app is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this app is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

f. No Liability for non-PetEYE Actions:

To the maximum extent permitted by applicable law, in no event will PetEYE be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, and/or consequential, arising out of or relating to the conduct of you or anyone else in connection with the PetEYE service, including without limitation, bodily injury, death, emotional distress, and/or any other damages resulting from reliance on information or content posted on or transmitted through the PetEYE service, or for any interactions with other users of the PetEYE service, whether online or offline. This includes any claims, losses or damages arising from the conduct of users who attempt to defraud or harm you.

If you have a dispute with a veterinarian, service provider, or shelter or pet parent, you agree to release PetEYE from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such disputes. In no event will PetEYE be liable for direct or indirect consequences of a pet parent or veterinarian, service provider, or shelter failing to comply with applicable laws and regulations.

g. Taxes:

Except for taxes on PetEYE income and gross receipts or where PetEYE is otherwise required to collect taxes, you acknowledge that you are solely responsible for paying any applicable taxes that arise as a result of your purchase, provision, or use of Pet Care Services via the PetEYE Service. This includes but not limited to, any form of sales tax, VAT, or income tax on fees paid or received by you through the PetEYE Service.

h. Limitation:

This Agreement does not create a joint venture, legal partnership, employment or agency relationship between KR PET EYE LLP and the User.

11. Termination and Suspension

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

a. Conditions For Termination Or Suspension Of App Services

PetEYE reserves the right to terminate or suspend the provision of app services under certain circumstances. These may include, but are not limited to:

Violation of the terms and conditions: Users who fail to comply with the terms and conditions, engage in prohibited activities, or misuse the app may face termination or suspension of their access to the app's services.

Legal requirements: If PetEYE determines that the user's activities violate applicable laws, regulations, or legal obligations, it may result in the termination or suspension of the user's access to the app.

Maintenance and upgrades: PetEYE may temporarily suspend or terminate app services to perform maintenance, updates, or upgrades to ensure the app's optimal performance and functionality.

Security concerns: In the event of security breaches, suspected unauthorized access, or any other activities that may jeopardize the integrity or security of the app or its users' data, PetEYE reserves the right to terminate or suspend app services.

b. User's Obligations Upon Termination or Suspension

Upon termination or suspension of app services, users are expected to adhere to the following obligations:

Discontinuation of app use: Users must immediately cease using the app and refrain from accessing or attempting to access any features or services provided by PetEYE.

Return or deletion of data: Users should remove any downloaded or stored app content from their devices. Additionally, if applicable, users may be required to delete their pet profiles or any other personal data associated with the app.

Compliance with restrictions: Users must respect any restrictions or limitations imposed during the termination or suspension period, including refraining from creating new accounts or attempting to access the app through unauthorized means.

Retention of rights: Termination or suspension of app services does not affect the user's underlying rights or obligations under applicable laws and regulations.

Users need to understand that PetEYE's decision to terminate or suspend app services is at its sole discretion and may be enforced without prior notice. Users are advised to review the terms and conditions to ensure compliance and to seek clarification or support from PetEYE's customer service team in the event of termination or suspension concerns.

c. Prohibited Uses

In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

PetEYE reserves the right - in the event of violations of this agreement or parts of this agreement, to:

(a) warn the user,

(b) delete part or all of the content provided by the user,

(c) to temporarily or permanently block the user and/or

(d) dissolve the contractual relationship prematurely and delete the user’s profile.

d. Right to Remove or Screen Your Content

Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the PetEYE Service. Our enforcement of these Terms concerning Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is solely your responsibility to maintain backup copies of Your Content.

12. Governing Law and Dispute Resolution

a. Applicable laws and jurisdiction governing the terms and conditions.

The terms and conditions, as well as the use of the PetEYE app, are governed by the laws of the jurisdiction where PetEYE is registered or operates its principal place of business. Any disputes arising from or in connection with the app or the terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

b. Procedures For Dispute Resolution, Such As Arbitration Or Mediation.

In the event of any dispute or claim arising from or relating to the use of the app or the interpretation and application of the terms and conditions, PetEYE and the user agree to first attempt to resolve the matter amicably through good-faith negotiations or alternative dispute resolution methods, such as mediation or arbitration.

i. Mediation: If a dispute arises, the parties may agree to engage in mediation, whereby a neutral third party facilitates discussions to help the parties reach a mutually satisfactory resolution. The mediation process will be conducted in accordance with the agreed-upon rules and procedures.

Any Dispute commenced under this Clause shall be resolved through Mediation to be conducted by a Mediator, to be appointed by the parties in accordance with the Mediation Act.

ii. Arbitration:If mediation is unsuccessful or not agreed upon, any unresolved dispute shall be referred to binding arbitration. The arbitration process will be conducted in accordance with the rules and procedures of a mutually agreed-upon arbitration provider. The decision of the arbitrator(s) shall be final and binding on both PetEYE and the user, and any court proceedings shall be limited to enforcing the arbitration award.

The above procedures for dispute resolution are designed to provide an efficient and cost-effective means of resolving disputes. By using the PetEYE app, users agree to participate in good faith in any dispute resolution process initiated by PetEYE.

It is important to note that these dispute resolution provisions do not limit the right of either party to seek interim or preliminary relief from a court of competent jurisdiction if necessary to protect its rights or interests. Additionally, any claims arising from intellectual property rights infringement or unauthorized use of the app's content may be subject to legal remedies without prior resorting to mediation or arbitration.

Users are encouraged to carefully read and understand the dispute resolution provisions, and if any disputes arise, they should reach out to PetEYE's customer support for further guidance on the appropriate resolution process.

Any Dispute commenced under this Clause shall be resolved through arbitration conducted by a Sole Arbitrator, to be mutually appointed by the parties in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana.

13. Modifications to Terms and Conditions

a. Right To Modify or Update The Terms and Conditions

PetEYE reserves the right to modify, update, or revise the terms and conditions at any time, without prior notice. The modifications may be made to reflect changes in app functionality, legal requirements, industry practices, or for any other valid reason determined by PetEYE. Users are advised to review the terms and conditions periodically to stay informed about any updates.

b. Notification of Changes and User's Acceptance of Updated Terms

In the event of modifications to the terms and conditions, PetEYE will make reasonable efforts to notify users of the changes. This may include sending a notification through the app, posting a notice on the PetEYE website, or using any other means deemed appropriate by PetEYE. The notification will specify the effective date of the updated terms and provide a summary of the changes made.

Users are required to review the updated terms and conditions and indicate their acceptance by continuing to use the app. By using the app after the effective date of the modified terms, users signify their agreement and acceptance of the revised terms and conditions. If users do not agree with the updated terms, they must discontinue using the app and terminate their account, if applicable.

It is the responsibility of the users to regularly check for updates to the terms and conditions and ensure their ongoing compliance. Failure to review or accept the updated terms does not absolve users from their obligations under the revised terms and conditions. The user's continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.

14. Consideration and Payment Processing

a. Modification To The Service And Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

b. Payment Processing

For payment processing, we utilize the services of Razorpay Software Private Limited (“Razorpay”). Neither KR PET EYE LLP nor Razorpay stores your card data on their servers. Payment information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) during payment processing. We retain your purchase transaction data for a minimum of 7 years as mandated by Indian financial and tax regulations. Our payment gateway adheres to PCI-DSS standards, ensuring secure handling of credit card information. For detailed information, you can review the terms and conditions of RazorPay at https://razorpay.com/terms/.

c. Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

15. Insurance Referral Disclaimer

PetEYE may display information regarding third-party pet insurance policies. KR PET EYE LLP is not an insurance company, licensed insurance broker, or corporate agent under IRDAI regulations. We do not underwrite, solicit, sell, or collect premiums for insurance policies. Any insurance coverage procured by users is contracted directly with licensed third-party insurance providers, and KR PET EYE LLP bears zero liability for policy issuance, claims processing, or coverage disputes.

16. PETEYE DIGITAL HEALTH ID & SUBSCRIPTION PLANS

Access to premium PetEYE features, cloud health record storage, and the PetEYE Digital Health ID may be offered under periodic subscription plans.

• Billing & Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal in your account settings.
• Misuse: KR PET EYE LLP reserves the right to suspend or terminate accounts suspected of submitting fraudulent veterinary records or misusing digital IDs.

17. Miscellaneous

a. Severability Clause

If any provision of the terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of the terms and conditions.

b. Entire Agreement Clause

The terms and conditions constitute the entire agreement between KR PET EYE LLP and the User regarding the use of the app and supersede any prior agreements, understandings, or representations, whether oral or written. Any additional or conflicting terms proposed by the user are expressly rejected unless agreed to in writing by PetEYE.

c. Contact Information for Inquiries or Support

For inquiries, support, or any questions related to the app, users can contact PetEYE using the following contact information:

Email: care@peteye.pet

Phone: +91 93469 95689

Mailing Address: Arunodaya Apartments, 15th Street, Himayat Nagar, Hyderabad, Telangana – 500029.

Users are encouraged to reach out to PetEYE's customer support for assistance, feedback, or any issues encountered while using the app. PetEYE's customer support team will make reasonable efforts to respond to inquiries and provide necessary support within a reasonable timeframe.

Users need to provide accurate and complete contact information when seeking support to ensure a prompt and efficient response.

Please note that while PetEYE strives to provide reliable and timely support, there may be circumstances where response times may vary and certain inquiries or issues may require additional time for resolution.

d. User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

(1) to maintain any comments in confidence;

(2) to pay compensation for any comments, or

(3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

e. Errors, Inaccuracies And Omissions

Occasionally there may be information on our app or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related app should be taken to indicate that all information in the Service or on any related app has been modified or updated.

f. Force Majeure

Neither KR PET EYE LLP nor the User shall be liable for any failure or delay in performance under these Terms to the extent caused by events beyond reasonable control, including natural disasters, floods, earthquakes, severe cyclonic events, epidemics, acts of war, terrorism, civil unrest, labor disputes, governmental actions, or widespread telecommunications and Internet infrastructure disruptions.