Privacy Policy

1.1 Personal Information Collection:

When you make a purchase from KR PET EYE LLP, we collect the personal information you provide, including your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s IP address, which helps us understand your browser and operating system. Additionally, PetEYE operates the comprehensive PetEYE Marketplace / Store across its app and website where users can purchase pet-related products, which involves processing necessary shipping and billing information. (Specifically, we use Firebase for Authentication and Analytics, Razorpay for tokenized payment processing, and Geolocation APIs for our Lost Pet feature). Where applicable and when actively facilitating verifiable pet placements through The Kennel Powered by PetEYE, we strictly require high-risk verification documents (such as utility bills, government IDs, and certified veterinary vaccination/lineage records) ONLY from breeders, shelters, private owners, and NGOs creating listings, while standard adopters/buyers are only subject to basic data collection.

We also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.

We may collect information from other sources:

Third-party service providers with whom we have a relationship.

Publicly available sources of information, such as social media and networking sites.

Data Retention: When you place an order through the Site, we will maintain your Order Information for our records, subject to our Data Retention Schedule.

SECTION 2 – CONSENT

2.1 Obtaining Your Consent:

We obtain your consent when you provide personal information for specific purposes, such as completing a transaction, verifying payment details, placing an order, arranging delivery, or initiating a return.

2.2 Secondary Purposes:

If we need your personal information for secondary purposes like marketing, we will either directly request your consent or provide you with the option to decline.

2.3 Withdrawing Consent:

You may withdraw your consent at any time by contacting us at care@peteye.pet or by mailing us at KR PET EYE LLP, Arunodaya Apartments, 15th Street, Himayat Nagar, Hyderabad, Telangana – 500029.

SECTION 3 – INFORMATION DISCLOSURE

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction: If we or our subsidiaries are involved in a merger, acquisition, or asset sale, yourPersonal Data may be transferred.

Other Cases: We may disclose your information also:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• To fulfill the purpose for which you provide it
• To municipal and statutory animal welfare authorities (such as GHMC, ULBs, or AWBI) strictly when you voluntarily utilize our platform to register for official municipal pet licenses, anti-rabies certification, or statutory compliance.
• For any other purpose disclosed by us when you provide the information
• With your consent in any other cases
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

SECTION 4 – PAYMENT PROCESSING

For payment processing, we utilize the services of RazorpaySoftware Private Limited (“Razorpay”). Neither KR PET EYE LLP nor Razorpay store your card data on their servers. Payment information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) during payment processing. We retain your purchase transaction data for a minimum of 7 years as mandated by Indian financial and tax regulations. Our payment gateway adheres to PCI-DSS standards, ensuring secure handling of credit card information. For detailed information, you can review the terms and conditions of RazorPay at https://razorpay.com/terms/.

SECTION 5 – THIRD-PARTY SERVICES

Our third-party service providers collect, use, and disclose your information solely for the services they provide us. Payment gateways and transaction processors have their own privacy policies governing the information we provide for purchase-related transactions. We recommend reviewing these policies for a full understanding of how your personal information is handled. Please note that some providers may operate in different jurisdictions, subjecting your information to the laws of those jurisdictions when you use their services. Leaving our website or being redirected to a third-party site means you are no longer governed by our Privacy Policy or Terms and Conditions. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services, or assist us in analyzing how ourService is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECTION 6 – SECURITY

We take reasonable precautions and adhere to industry’s best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SECTION 7 – COOKIES

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service.

Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Security Cookies: We use Security Cookies for security purposes.

Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

SECTION 8 – CHILDREN'S PRIVACY (DPDP ACT)

In accordance with the DPDP Act and our Terms of Service, KR PET EYE LLP strictly restricts the use of its platform to individuals who are at least 18 years of age. Our services are not intended for, nor do we knowingly collect or process the personal data of, children under 18.

By accessing or using the platform, you represent and warrant that you are 18 years of age or older. If we become aware that we have inadvertently collected personal data from an individual under 18, we will take immediate steps to permanently erase such information and terminate the associated account.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. We recommend reviewing it periodically for changes and clarifications, which take effect immediately upon posting on ourwebsite. In the event of material changes, we will notify you of the update. If our store is acquired or merged with anothercompany, your information may be transferred to the new owners to continue serving you.

SECTION 10 – PET HEALTH DATA MANAGEMENT

10.1 Pet Health Data Collection and Usage

In addition to personal information, we may also collect and process health data related to your pets. This data may include but is not limited to your pet’s name, breed, age, weight, vaccination records, sterilization status, and other medical and general health information. We collect this information solely to provide the pet owner with the services offered by our app, including personalized pet care recommendations, health tracking, and appointment reminders.

10.2 Pet Health Data Security

We implement industry-standard security measures to protect the confidentiality and integrity of your pet's health data. These measures include encryption, access controls, and regular security audits. We restrict access to pet health data to authorized personnel only on a need-to-know basis.

10.3 Data Minimization and Purpose Limitation

We collect only the minimum necessary pet health data required to provide the services offered by our app. We use this data solely for the purposes stated in this Privacy Policy and do not share it with third parties without your explicit consent, except as required by law.

10.4 User Controls

You have the right to access, view, correct, or delete your pet's health data, and you can request its deletion at any time. We will retain your pet's health data only for as long as necessary to provide the services and as permitted by applicable law.

10.5 Compliance with Laws

We comply with all applicable Indian data protection standards and regulations regarding the privacy and security of pet and veterinary data.

SECTION 11 – LOCATION INFORMATION

11.1 Collection of Location Information

When you use our app or hardware products, we may collect and process information about your device’s or pet's location. Depending on the product used (such as scan-initiated Smart Tags or active GPS trackers), this may include geographic data such as GPS coordinates, Wi-Fi signals, cellular triangulation, and Bluetooth beacons, as well as general location data such as city or region.

11.2 How We Use Your Location Information

We use location information to:

• Enhance User Experience: Provide location-based services, such as finding nearby stores, delivering orders, and displaying location-specific information.
• Improve Service Functionality: Personalize your app experience, such as offering location-based recommendations and displaying relevant content.
• Improve Our Services: Analyze user behavior, track trends, and improve the overall performance and functionality of our app.

11.3 Your Choices

You have the right to control how your location information is used. You can:

• Enable or Disable Location Services: You can enable or disable location services for our app through your device settings.
• Restrict Location Access: You can grant our app limited or temporary access to your location.

11.4 Security of Location Data

We implement reasonable security measures to protect your location data. However, please be aware that no transmission over the Internet or electronic storage is entirely secure.

11.5 Changes to Location Data Policy

We may update this Location Data Policy within our mobile applications to reflect changes in our practices or for operational, legal, or regulatory reasons. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11.6 Consent

By using our app and enabling location services, you consent to the collection and use of your location information as described in this Privacy Policy. You can withdraw your consent at any time by disabling location services for our app through your device settings.

SECTION 12 – DATA RETENTION SCHEDULE

In accordance with the DPDP Act’s storage limitation principles, we enforce the following retention schedule:

• Active Customer Accounts: Retained as long as you maintain an active account or until you explicitly withdraw consent.
• Financial & Billing Records: Retained for a minimum of 7 years as mandated by Indian financial and tax regulations, after which they are securely destroyed.
• Marketing Data: Erased immediately upon your withdrawal of consent (unsubscribing).
• Partner & Verification Documents (Government IDs, Utility Bills): Retained strictly in encrypted storage for the duration of the partner’s active verification and accreditation status. Upon account closure or deregistration, these identity documents are permanently purged within 90 days, retaining only a cryptographic proof of prior verification to satisfy legal and audit requirements.

QUESTIONS AND CONTACT INFORMATION (USER RIGHTS)

Under Sections 11-14 of the DPDP Act, 2023, you possess robust rights regarding your personal data, including the Right to Information, Correction, Erasure, Grievance Redressal, and the Right to Nominate.